Customer Service Representatives

 

Full and Part Time Positions Available

Location:  Ice Sports Edmonton – River Cree Twin Rinks

Years of Experience: 1 - 3

Canlan Ice Sports is the largest private sector developer and operator of recreational ice sports facilities in North America.  The company's success in the recreation industry is attributed to a combination of innovative programming and world-class facilities. We are home to the largest adult recreation hockey league in North America with close to 40,000 league members – the “Adult Safe Hockey League” (ASHL).  We understand our customers’ need for service excellence and are committed to it. 

Canlan Ice Sports – Where the Experience is Everything!

Visit our website at www.icesports.com to explore more about who we are.

 

We presently have an exciting opportunity for: Customer Service Representative

SCOPE:

Reporting to the Office Manager/Office Supervisor, the Customer Service Representative provides customer service in person or by telephone and provides office administrative support to Canlan Ice Sports management. The Customer Service Representative must ensure that administrative duties are conducted in a professional, accurate and courteous manner

KEY RESPONSIBILITIES AND DUTIES:

• Answer incoming calls and either direct callers to the appropriate department or respond to inquiries
• Provide service and information for walk-in customers 
• Receive and distribute faxes
• Prepare responses to general inquiries.  Provide receipts to customers for ice, program, league or tournament payments 
• Take casual/spot rental ice bookings, prepare contracts and collect fees 
• Provide refunds for vending machines and record transactions for reimbursement 
• Accept and record various forms of payment of fees, using the facility accounting software.
• Provide information, accept registrations, distribute schedules and results for in-house tournaments.  Provide information and accept registrations for in-house programs.  Update company database 
• Ensure referee payouts are completed accurately 
• Generate and distribute daily floods sheets
• Ensure that Administration office is kept clean and free of clutter 
• Maintain security system and ensure that tapes are changed on a daily basis 
• Provide admin assistance to department managers 
• Report repair and maintenance requirements to Ice personnel
• Miscellaneous other duties as required

EDUCATION AND EXPERIENCE:

Note:  As a member of the recreation facility Team, this position requires a police background check and clearance with respect to persons working with vulnerable persons.

• Ability to work mostly evenings and weekends
• Customer service, administration orientation
• Team player with service or hospitality industry experience
• Interested in working in an environment which is fast paced and always changing 
• Adaptable and able to communicate effectively with both customers and staff
• Experience in ice arenas, relating to hockey or other ice uses is an asset
• Excellent oral and written communication skills, neat in appearance and professional in attitude
• Must have a good understanding of company policies, procedures and goals
• Must be thorough, organized, articulate and punctual
• Understand the sensitivity of confidential information
• Must work well under pressure and pay particular attention to deadlines
• Formal training in accounting, office procedures and customer service preferred
• Proficient with word processing and spreadsheet programs. 
• Some accounting understanding is important. 
• Strong cash handling experience
• Minimum of 1 year office and customer service experience

 

If you would like to apply for this position or another position at Canlan please contact

Lori Dochuk, Office Manager at 780-930-2683.

 

We thank all applicants for their interest and in Canlan Ice Sports Corp. as a possible employer.  Please be advised that only those chosen for an interview will be contacted further.  Primary preference will be given to local market area applicants.