Guest Services Representative

 

THE ROLE

The Guest Service Representative is responsible for providing a value-added experience to all Resort guests throughout

our property. The Guest Service Rep is responsible for the three areas that make up the Guest Services department,

including Gift Shop, Coat Check and Players Club. The Guest Service Rep will be responsible creating a positive,

informative and fun atmosphere for the Resort. This position is critical in developing loyalty with our patrons and

associates.  They will promote and maintain the utmost integrity and highest calibre of guest service and respect to

all guests and other associates.

JOB SUMMARYCoat Check:

• Check guest coats in a secure methodical manner.
• Have detailed knowledge of all events, activities and attractions occurring in the Resort.
• Greeting guests as they enter and exit the resort.
• Participation in executing Resort promotions.
• Any and all other duties that may be required.

 

Gift Shop:

• Help guests with purchases.
• Responsible for opening and/or closing the gift shop.
• Ensure proper cash handling procedures.
• Responsible for stocking and rotation of merchandise.
• Participate in executing Resort promotions.
• Have detailed knowledge of all events, activities and attractions occurring in the Resort..
• Any and all other duties that may be required.

 

Players Club:

• Assist guests with resort inquiries.
• Enter guest information into the database.
• Participate in executing Resort promotions.
• Have detailed knowledge of all events, activities and attractions occurring in the Resort.
• Any and all other duties that may be required.

 

THE INDIVIDUAL

• Successful completion of a High School Diploma is necessary.
• Minimum of 1 year of cash handling experience.
• Minimum of 1 year of retail experience.
• Hospitality or Marketing diploma an asset.
• Proficient in Microsoft Applications: work, excel, power point and outlook.
• Experience in the gaming, hospitality, customer service or retail industry.

 

WE OFFER

• A competitive salary and benefits package.
• Subsidized associate dining room.
• Free parking and/or associate shuttle service from west Edmonton location. 
• A ground floor opportunity to join a dynamic Guest Services team in an interesting and challenging environment.
• Company discounts including worldwide hotel/resort discounts.

 Please apply through our website at www.rivercreejobs.com under Casino, or contact our HR Office at 780-930-2668.Note:  Due to recruitment volume, only applicants who are interviewed will be contacted. 

Thank you very much for your interest in River Cree Resort & Casino.