Surveillance Operators

THE ROLE

Reporting to the Surveillance Director, the Surveillance Operator monitors the premises using electronic

surveillance equipment and will report suspicious activities to the proper managers.

 

JOB SUMMARY

• Completes routine surveillance of the gaming floor identifying potential problems, such as poor game

           protection, suspicious individuals, and acting as a support unit to other departments in relation to the

           protection of company assets.

• Strictly adhere to the compliance of all policies and procedures to the Departmental or Internal Control Manual.

• Maintains accurate logs of all procedure violations or completing reviews of all material that is

           pertinent to site operations.

• Promote and maintain the utmost integrity and the highest calibre of customer service and respect to all patrons,

          employees and AGLC personnel.

• Provide evidence in legal matters that have resulted from criminal charges against patrons or employees.
• Maintain awareness of gaming operation at all times and comply with security policies and

          procedures in order to secure company assets.

• Additional duties, which are consistent with the position summary, may be assigned.

 THE INDIVIDUAL

• 1-2 years demonstrated security/surveillance experience
• Knowledge of surveillance equipment and cheating/advantage play a definite asset.
• Communication Skills: The Surveillance Operator will communicate verbally to managers and his/her

           security team much of the time and it must be clear and concise.

• Excellent reading and writing skills for reporting and documentation purposes.
• Manual Dexterity: The Surveillance Operator must have the dexterity to manoeuvre electronic

          surveillance equipment smoothly using a mouse or joystick.

• The proper candidate will have much patience, enjoys thorough documentation, and will be able to

           concentrate of long periods of time.

• Possesses detailed knowledge of casino table games, slots, poker policies, cash/slot cage, and count room

           policies and procedures.

• The candidate must be able to hold a registered gaming worker license from AGLC.

 

WE OFFER

• A competitive salary and benefits package.
• Subsidized associate dining room; transportation from west Edmonton location.
• A ground-floor opportunity to build your skills in an interesting and challenging environment.