Slot Shift Cage Manager

THE ROLE

• Ensure the guests are being provided with superior customer service
• Assist the Slot Director reviewing required revenue and other financial operating information for Daily Managerial Reports
• Assist the Slot Director in the timely preparation of all financial and operational documentation for the monthly reports
• Develop and mentor the count team, as well as, the slot associates in areas pertaining to finance
• Ensure all slot cage and count room operations are in compliance with AGLC Terms and Conditions
• Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests
• When called upon be able to assume all roles and responsibilities of the Slot Shift Manager
• Responsible for the daily execution of operational goals and objectives
• Providing support and motivation to all slot positions
• Ensure proper implementation of established procedures and controls for effective and secure cash flow
• Assist in the execution of the slot associates entry to exit process for the department (recruitment, hiring, evaluations, etc…)
• Support and communicate between all applicable departments associated with the Casino gaming floor
• Responsible for the daily execution of operational goals and objectives providing input on ways to grow the business.
• Provide feedback on departmental/resort events and initiatives from a guest perspective
• Participate and assist in the implementation of action plans resulting from business plans, associate surveys, guest surveys, consultant feedback etc.
• Gain an extensive knowledge of the Casino’s Resort Club
• Monitoring quality in areas of the operation and continually looking for efficiencies within these areas ( The pull, Count Room, Slot Cage and Slot Floor)
• Participate in meetings internal and external to our operation to gain consistency in communication and improve the overall guest experience within the resort
• Ensuring that our operational goals are being met and our business philosophy is being incorporated
• Being key performers in the area of customer retention and recovery process (resolution of guest incidents, complaints or concerns)
• Ensure proper staff coverage to support the day-to-day operation of the Slot Cash Cages and Count Room.
• Actively participates in the Scoring and Coaching of assigned programs
• Maintain a AGLC gaming workers license
• Uphold a team work appearance offering assistance where available or when requested
• Ability to work under stress obtaining organizational skills in time management
• Establishing procedures and controls for effective and secure cash flow ( i.e., float assignment, cash out reconciliation, etc…)
• Maintaining Associate files
• Inventory control
• Assure casino assets are protected and promotes a positive team and customer service philosophy
• Any other duties required

 

THE INDIVIDUAL

• High school Diploma
• Post secondary education a definite asset
• Proficient in Microsoft Office applications, including Word, Outlook, Power point and Excel
• Must be able to register with AGLC if not currently registered
• 2-3 years (minimum) in the casino/slot industry
• 3-5 years (minimum) demonstrated casino supervisory/management experience
• Casino financial accounting and back ground an asset
• Exceptional customer service skills
• Leadership- able to lead people in different position levels to reach departmental objectives
• Adaptability- able to adapt to procedural changes when deemed necessary by house or AGLC guidelines
• Problem Solving – Can decipher changes that need to be made to move the department/organization to its desired goals

WE OFFER

• A competitive salary and benefits package.
• Subsidized associate dining room.
• Free parking and/or associate shuttle service from west Edmonton location. 
• A ground floor opportunity to join a dynamic Slot team in an interesting and challenging environment.
• Company discounts including worldwide hotel/resort discounts.