The River Cree Resort and Casino is a unique Alberta experience – We are an exclusive full service resort and casino bringing a whole new level in gaming and entertainment on a Las Vegas scale. With over 900 slot machines, 35 table games and 12 poker tables, this state-of-the-art Resort will set the standard for entertainment destinations in Canada.
Our atmosphere is friendly and professional with a total commitment to customer satisfaction. The River Cree Resort and Casino has it all. Come and join the excitement!
Slot Attendant
THE COMPANY
River Cree Resort and Casino is a full-service/state of the art hotel and entertainment establishment located on the Enoch Nation (outside of Edmonton, Alberta). You will be involved in creating a culture based on outstanding customer service and customer loyalty.
THE ROLE
Reporting to the slot supervisor a slot attendant will ensure they promote and maintain the utmost integrity and the highest calibre of customer service and respect to all the guests, associates, and AGLC personnel.
- Ensure the guest is being provided with superior customer service.
- A passion for excellent service and the organization’s vision
- Commitment to learning what our customers' needs and wants are.
- Encourage mutual accountability in service and inspiring others
- Ensure the slot floor meets desired presentation for our guests through out hours of operation.
- Willingness to discover opportunities to exceed the customer's expectations
- Ability to grasp instructions
- Uphold a team work experience offering assistance where available or when requested.
- Ability to accept responsibility readily and grasp instruction.
- Adhering to policies and procedures outlined on the slot floor.
- Administering hand pays and jackpots, bill exchanges with guests, machine maintenance; will include diagnosis of machine malfunctions, ticket game, and game diagnostics.
- Responsible for assigned cash float and balanced cash out.
- Identifying and report counterfeit bills.
- Responsible for the initial response to customer complaints, claims, and inquiries.
- Ensuring all slot operations are in compliance with AGLC terms and conditions.
- Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests.
- Support and communicate with all associates on the casino gaming floor.
- Daily execution of assigned operational goals and objectives.
- Actively promote the Casino’s Player’s Club Program.
- Responsible for machine box pulls.
- Ensure the slot floor meets desired presentation for our guests, sections are clean and tidy throughout hours of operation.
- Any other duties as required.
THE INDIVIDUAL
- High School Diploma an asset.
- Slot experience is an asset.
- Cash handling is a definite asset.
- Basic math (counting currency).
- Excellent customer service skills.
- Must be able to register with AGLC.
WE OFFER
- A competitive salary and benefits package.
- Subsidized associate dining room.
- Free parking and/or associate shuttle service from west Edmonton location.
- A ground floor opportunity to join a dynamic Guest Services team in an interesting and challenging environment.
- Company discounts including worldwide hotel/resort discounts.
