The River Cree Resort and Casino is a unique Alberta experience – We are an exclusive full service resort and casino bringing a whole new level in gaming and entertainment on a Las Vegas scale. With over 900 slot machines, 35 table games and 12 poker tables, this state-of-the-art Resort will set the standard for entertainment destinations in Canada.
Our atmosphere is friendly and professional with a total commitment to customer satisfaction. The River Cree Resort and Casino has it all. Come and join the excitement!
Poker Houseman
THE COMPANY
River Cree Resort and Casino is a full-service/state of the art hotel and entertainment establishment located on the Enoch Nation (outside of Edmonton, Alberta). You will be involved in creating a culture based on outstanding customer service and customer loyalty. Fast paced and action oriented, the River Cree Resort & Casino is well positioned to succeed as the industry leader and to be one of Enoch’s and Edmonton’s largest employers.
THE ROLE
Reporting to the Poker Manager, the Poker Houseman enforces house rules of the department. He/she is responsible for the day to day poker related events in relation to business development. The Poker Houseman coaches others on the game, policies, procedures, and how to monitor cheating at play and advantage play. He/she coordinates player table & seat placement and player scheduling.
- Ensure the guest is being provided with superior customer service
- A passion for excellent service and the organization’s vision
- Commitment to learning what our customers' needs and wants are
- Encourage mutual accountability in service and inspiring others
- Responsible for ensuring the successful operation of poker tournament events and poker related events.
- Scheduling, Payroll, Disciplinary actions, training and mentoring staff
- Monitors for signs of cheating at play and advantage play.
- Coaches associates for increased effectiveness.
- Coordinates and delivers training.
- Coordinates player table & seat placement and player scheduling using scheduling boards and the public announcement system.
THE INDIVIDUAL
- 2-3 years in the casino/poker industry
- Minimum 1-2 years demonstrated experience as a poker dealer
- Interpersonal Skills- Able to work well with internal and external guests.
- Adaptability to Change- Able to adapt rules, behaviors, and procedures when deemed necessary by house or AGLC guidelines.
- Leadership- Able to lead people at different levels to reach department objectives.
- Problem Solving- Can decipher changes that need to be made to move the department/organization to its desired goals.
- Certification is completed in-house.
- Able to work in high stress environments (work load, dissatisfied guests, etc).
- Experience with slot machines procedures and maintenance.
- Has experience in customer service and leadership.
- Has an abundance amount of knowledge about poker, and passion for the game.
- Has the ability to gain an AGLC Gaming Workers License
- Must be available for all shifts.
WE OFFER
- A competitive salary and benefits package.
- Subsidized associate dining room.
- Free parking and/or associate shuttle service from west Edmonton location.
- A ground floor opportunity to join a dynamic Guest Services team in an interesting and challenging environment.
- Company discounts including worldwide hotel/resort discounts.
Further information is forthcoming, you may continue to apply for this position by
selecting the APPLY NOW button.
We thank all applicants for their interest in our company.
