Lead Slot Banker

JOB SUMMARY

Reporting to the Slot Shift Manager, the Lead Slot Banker is responsible for ensuring that proper internal control measures are in place and being followed for all financial transactions within the Slot Department (Count Room, Slot Cage and Slot Floor).  The position must report all operational exceptions/concerns to Slot Management.  They will promote and maintain the utmost integrity and the highest caliber of customer service and respect to all guests, associates, and AGLC personnel.

DUTIES & RESPONSIBILITIES

• A passion for excellent service and the organization’s vision
• Commitment to learning what our customers' needs and wants are.
• Encourage mutual accountability in service and inspiring others
• Ensure the slot Cash Cages meets desired presentation for our guests through out hours of operation.
• Willingness to discover opportunities to exceed the customer's expectations.
• Uphold a team work experience offering assistance where available or when requested.
• Ability to accept responsibility readily and grasp instructions
• Develop, support and mentor the count team, as well as, all slot associates in areas pertaining to finance
• Ensure proper implementation of established policies, procedures and controls for effective and secure cash flow within the Count Room, Slot Cage and Slot Floor
• Support and communicate with the Finance Department
• Ensure all applicable paperwork related to the Count Room, Cash Cage and Slot Floor are provided to the Finance Department on a timely and efficient basis
• Responsible for loading and balancing TITO redemption kiosks (NRT’s)
• Ensuring the smooth transaction and documentation of currency requirements for our ATM provider
• Ensure proper and accurate bank deposits for the Slot Department, as well as, all other applicable outlets
• Maintain proper inventory and maintenance of all related coin/currency handling equipment
• Ensure all slot, cage and count room operations are in compliance with AGLC Terms and Conditions
• Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests
• Ensure the guests are being provided with superior customer service
• Support and communicate with all applicable departments associated with the casino gaming floor
• Responsible for the daily execution of operational goals and objectives with in the Financial area ( Count Room, Slot Cage, Slot Floor)
• May be required to assist in areas of the Slot Cage/Slot Floor/Count Room
• Other duties as required

THE INDIVIDUAL

• High School Diploma
• 2-3 years preferred in the casino/slot industry
• 1-2 years preferred demonstrated experience as a slot attendant or cashier
• 1 year experience (preferred) demonstrated experience in the area of finance within a casino operation
• Proficient in Microsoft Office applications, including Word, Outlook, Power point and Excel
• Must be able to register with AGLC
• Introductory to accounting an asset

• Casino financial accounting and background an asset
• Excellent customer service skills
• Previous experience with handling large sums of currency an asset
• Able to lead people in different position levels to reach departmental objectives
• Able to adapt to procedural changes when deemed necessary by house or AGLC guidelines

WE OFFER

• A competitive salary and benefits package.
• Subsidized associate dining room.
• Free parking and/or associate shuttle service from west Edmonton location. 
• A ground floor opportunity to join a dynamic Slot team in an interesting and challenging environment.
• Company discounts including worldwide hotel/resort discounts.