Table Games Operations Manager

 

THE ROLE

Reporting to the Table Games Director, the Table Games Operations Manager will be responsible for the daily operations of the Casino. The following positions will report to Table Games Operations Manager: Table Games Shift Manager (Dayshift), Table Games Shift Manager (Swing Shift) Poker Room Manager and Dual Rate Casino Shift Managers. This will include: creating and enforce casino policy, scheduling and budgeting. The Table Games Operations Manager will ensure all casino departments are in compliance with AGLC T&Cs. When individual department managers are not on site, the Table Games Operations Manager is the default manager of all casino departments This will include: creating an exclusive VIP experience and the highest possible level of service to our guests during their visit. The Games Manager will manage relationships with guests and co-ordinate with Table Games Management, Slot Management, F&B Management and the Host team to ensure smooth running operations and seamless service.

• Procuring new games and equipment (cards, chips, etc).
• The games manager will be responsible to cultivate strong relationships with our players and staff that will grow loyalty to our casino and translate to our long term financial success. 
• The games manager will analyze the performance of service in all areas and the staff members assigned there to strategize with the operations team regarding the service delivery to our guests.
• Layouts plans for table games floor, and analyze game and table performance.
• Responsible for Profit & Loss management by following cash control/security procedures, managing labour, reviewing financial reports, and taking appropriate actions.
• Complete weekly scheduling and payroll of casino table game personnel.
• Oversee the completion of employee evaluations, staff development, and training.
• Resolves customer and employee relations issues within the casino.
• Recruitment and Retention of associates dedicated to providing superior customer service
• Meeting organizational goals aligned with company strategies
• Monitor the casino floor for suspicious activity.
• Assist Marketing with creating innovative and profitable table games marketing strategies.
• Acts as a role model for employees and fosters teamwork, employee morale, motivation and open communication.

 

 

The primary focus of this position will be to:

• Create high morale among all employees to provide excellent customer service to our guests
• Provide leadership and direction to the entire department, ensuring that all Table Games associates are well informed and operating within the guidelines established by the department and the company
• Develop strategies and operating plans that will heighten the guest experience and ultimately increase the bottom line and operating margins, including a focus on the standards and experience for high limit players.
• Attends guest functions and builds a rapport with our premium players
• Develops a strong working relationship with all department managers to ensure unity and consistent direction
• Review and recommends policy and standard operating procedures changes
• Ensure the effective and maximum usage and potential from Table Games Tracking systems in place
• Ensure Game protection, maintains surveillance of all activities that could affect the efficiency and effectiveness of the casino operation
• Assist Marketing with creating innovative and profitable table games marketing strategies and promotions
• Manage casino operations on assigned shift ensuring guest satisfaction and long term relationships
• Preparation of monthly table games report
• Oversee the completion of associate evaluations, development, and training.

 

THE INDIVIDUAL

• Bachelor’s in Business Administration, Commerce, Casino Management, or related field preferred… Post- Secondary education an asset – a combination of education and work experience may be considered
• 5-10  years experience in the casino industry
• Minimum 1-2 years demonstrated experience as a Pit Manager
• Must hold an AGLC Games Manager license.
• Highly skilled at developing relationships built on trust & respect
• Skilled and experienced in delivering exceptional guest experiences.
• Communication Skills: Ability to read, analyze, and interpret documents. Ability to communicate effectively in a group setting or presentation setting with associates, upper management and guests. Ability to collaborate and communicate openly
• Computer skills: Familiar with MS office applications
• Ability to make decisions based on reason or business principles and take decisive action
• Ability to evaluate and develop performance reports
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw from valid conclusions. Ability to interpret an extensive variety of mathematical equations and diagrams and deal with several abstract and concrete variables.
• Ability to handle confidential and sensitive information.
• Knowledge of all forms of cheating at play and advantage play in the casino environment. This includes cheating and manipulating slot machines
• Posses an expert knowledge of casino table games, slots and poker policies and rules of play. 
• Posses an expert knowledge of casino cash/slot cage and countroom policies and procedures.
• Excellent written and verbal communication skills.
• Mathematical Skills: Ability to calculate figures, work mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw from valid conclusions. Ability to interpret an extensive variety of mathematical equations and diagrams and deal with several abstract and concrete variables.
• Ability to handle confidential and sensitive information.
• Familiar with MS Office applications.
• Able to meet aggressive deadlines.
• Manages workload independently and works well in teams
• Able to multitask and adjust to multiple jurisdictions.
• Create and maintain a positive working env.. Strong leadership and coaching skills.Able to multi task and to be able to manage change.

 WE OFFER

• A competitive salary and benefits package.
• Subsidized associate dining room.
• Free parking and/or associate shuttle service from west Edmonton location. 
• A ground floor opportunity to join a dynamic Guest Services team in an interesting and challenging environment.
• Company discounts including worldwide hotel/resort discounts

Further information is forthcoming, you may continue to apply for this position by

selecting the APPLY NOW button.

We thank all applicants for their interest in our company.